ondelPrivacy Policy
This page describes what we collect when you use ondel and how we keep that data protected. We at ondel take privacy seriously—your personal information, payment details, and betting history remain confidential and secured under encryption. We do not sell your data to marketers or third parties without your consent.
When you create an ondel account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and engage with our live-dealer tables, slots, or sportsbook markets, we collect certain information. Our ondel privacy policy explains what we collect, why, how long we keep it, and your rights to access or delete your data. We comply with data-protection standards applicable to our jurisdiction.
If you have questions about how ondel handles your privacy, contact our support team via in-app chat or email. We respond to privacy inquiries carefully and promptly.
What data we collect on ondel
We collect several categories of information when you use ondel. First, account details: your email, password (encrypted), full name, date of birth, address, and government-issued ID for identity verification. Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, and timestamp. We do not store full credit-card or bank-account numbers—our payment processors handle those securely.
Third, activity data: every bet you place on ondel, every win or loss, every withdrawal request, and your session history. We log which games you play (live roulette, blackjack, slots like Sweet Bonanza or Mahjong Ways, sportsbook markets on Liga 1 or Piala AFF), how long you play, and your betting patterns. Fourth, technical data: your device type (Android or iOS), IP address, browser type, and the timestamps of your ondel logins. This helps us detect fraud and improve performance.
We also collect optional information: if you contact our ondel support team, we keep records of your messages, any attachments, and our responses. We do not use cookies to track you across other websites—our ondel cookies serve only to maintain your login session and remember your preferences (e.g., notification settings).
How we use your ondel data
We use your ondel data for several legitimate purposes. First, account administration: verifying your identity, processing deposits and withdrawals, sending account statements. Second, service delivery: running our ondel games, recording results, calculating your balance, and responding to support requests. Third, fraud prevention: analyzing suspicious login patterns, detecting multiple accounts from the same device, and verifying large withdrawals.
Fourth, compliance: We comply with anti-money-laundering (AML) regulations in our jurisdiction. We may share your ondel data with government authorities if legally required. Fifth, analytics: We analyze ondel usage patterns (which games are popular, average session lengths, regional preferences across Jakarta, Surabaya, Bandung, Medan) to improve our platform. This analysis is anonymized—we don't identify you personally in reports.
We do not use your ondel data for marketing unless you opt in. We do not sell your personal information to third parties. We do not use your data to build profiles for discrimination or price manipulation.
How long we keep your ondel data
We retain your ondel account data (email, identity verification documents, payment history) for as long as your account is active, plus a retention period after closure for legal and audit purposes. Active transaction records remain in your ondel account indefinitely—you can download your history anytime. We delete inactive accounts and associated data after a period of inactivity, typically several years, unless legal obligations require longer retention.
Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways, online payment, e-wallet, mobile banking, local payment) retain their own records according to their privacy policies and regulatory requirements. We do not control how long they keep your data, but we ensure all transmissions to them are encrypted and secure.
Third parties and ondel data sharing
Our ondel platform relies on third-party processors for specific functions. We share your payment data with payment gateways (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet networks, and banks) only to process your deposits and withdrawals. We share limited data with hosting providers who run our ondel servers. We share data with our live-dealer studio partners to manage the broadcast and gaming experience.
All third-party processors we use sign data-processing agreements requiring them to treat your ondel data confidentially and securely. We do not permit them to use your data for their own marketing. If law enforcement (police, tax authorities, financial regulators) issues a valid legal order, we may be required to disclose your ondel data. We do not volunteer such disclosure and will notify you unless legally prohibited.
Our ondel servers may sit outside your jurisdiction. By using ondel, you acknowledge that your data may be processed in multiple countries and subject to different legal standards. We take steps to protect your data regardless of location.
We at ondel believe privacy is not a feature we add—it's a foundation we build into every interaction, from account creation to data deletion.
Your rights on ondel
You have the right to access all personal data we hold about you on ondel. Submit a request via our support email with your ondel account email and a brief description of what data you want to review. We provide a copy within a reasonable timeframe, typically no more than thirty days.
You have the right to correct inaccurate data. If your ondel account shows a wrong address or name, contact our support team and we correct it immediately. You have the right to delete your ondel account and associated data (subject to legal retention requirements for anti-fraud and regulatory purposes). Once you request deletion, we remove your account from active ondel systems; retained data is anonymized and unavailable for gameplay or marketing.
You can update your ondel notification preferences anytime in Account Settings—disable promotional emails, adjust push-notification frequency, or opt out entirely. You can download your full transaction history from your ondel account dashboard. You cannot be denied ondel services for exercising these privacy rights.
ondel security and encryption
We protect all ondel connections with SSL (Secure Sockets Layer) encryption. When you log in, deposit, or view your account on ondel, your data travels in encrypted form—no third party can intercept it. We store your password using industry-standard hashing so even we cannot read your plaintext password. If you forget your ondel password, use the reset link; we never email your password.
Our ondel team has strict access controls—only authorized staff can view customer data, and only for legitimate support or compliance purposes. We audit access logs regularly. If we discover a data breach affecting ondel, we notify affected users and authorities as required by law. We maintain cybersecurity insurance and follow industry best practices for infrastructure security.
Contact us about ondel privacy
If you have privacy questions, concerns, or complaints about how ondel handles your data, contact us via:
- In-app chat on ondel (available during business hours)
- Email to our ondel support team (response within several business days)
- Write to our ondel office address (if provided in footer)
We take privacy complaints seriously and investigate promptly. If you believe ondel has violated your privacy rights and we cannot resolve your concern, you may file a complaint with your local data-protection authority or consumer regulator. We cooperate with legitimate regulatory inquiries regarding ondel data handling.